Frequently Asked Questions

Princess Cruises FAQs

Everything you need to know about Princess Cruises — from MedallionClass technology and Princess Plus to The Sanctuary adults-only retreat and booking with Pavlus Travel.

15 Ships in Fleet
300+ Global Destinations
40+ Years Pavlus Expertise

About Princess Cruises

Princess Cruises is one of the world’s most recognized cruise lines, sailing since 1965 and rising to international fame as the “Love Boat” through the iconic 1977–1986 TV series. Part of Carnival Corporation, Princess operates 15 ships and is best for:

  • Couples and adults who enjoy a more refined, relaxed atmosphere versus the thrill-ride orientation of lines like Royal Caribbean
  • Alaska cruisers — Princess has the most comprehensive Alaska program of any line, including its own network of wilderness lodges and rail connections
  • Tech-forward travelers who appreciate the MedallionClass experience and OceanNow ordering
  • Guests who value itinerary breadth — Princess sails more destinations than most mainstream lines, including world voyages and unique ports

Princess occupies a distinct position in mainstream cruising:

  • Princess Cruises — Most refined and adult-oriented of the three; strongest Alaska and long-voyage programs; MedallionClass technology is unmatched; Princess Plus bundles make budgeting clean. Less focused on onboard thrill attractions.
  • Royal Caribbean — More activity-driven; best for families with active kids; biggest ships with the most onboard attractions. Less destination-focused than Princess.
  • Norwegian — Best dining flexibility; no assigned times; strongest specialty restaurant lineup; The Haven luxury complex rivals Princess’s Sky Suite experience.

For guests who prioritize destination discovery over onboard attractions, Princess is typically the stronger choice.

Sun Princess launched in February 2024 as the newest and largest ship in the Princess fleet, carrying approximately 4,300 guests. She introduces several innovations to the Princess product: the Sphere atrium (a stunning five-deck central hub), the Piazza marketplace with enhanced dining and entertainment, Reserve Collection dining, and an expanded spa complex. Sun Princess sails Mediterranean itineraries from Rome (Civitavecchia). Her sister ship, Star Princess, is under construction.

Princess Plus & Premier

Princess offers two bundled fare packages above the base “Standard” fare:

Princess Plus (approx. $60/person/day) includes:

  • Premier Beverage Package (drinks up to $20 per item)
  • Wi-Fi (one device per person)
  • Crew appreciation (gratuities)
  • Two casual dining meals per voyage
  • Fitness classes

Princess Premier (approx. $80/person/day) adds to the above:

  • Unlimited casual dining
  • Two specialty dining meals
  • Wi-Fi for up to four devices
  • Premium desserts package
  • Photo package (prints and digital downloads)
Princess Plus is the most popular choice and delivers strong value for most guests. Premier is the right pick if you plan to dine in specialty restaurants more than twice and want unlimited casual dining flexibility.

For most guests, yes — Princess Plus typically pays for itself quickly:

  • A drink package alone runs $60–$90 per person per day purchased separately
  • Wi-Fi (one device) is typically $20–$25 per day
  • Gratuities are $16–$18 per person per day

The bundled Princess Plus price is typically lower than purchasing these three items individually. Even moderate drinkers (2–3 alcoholic beverages per day) will usually find the package delivers value. Guests who don’t drink alcohol should calculate carefully, though the Wi-Fi and gratuity inclusion still provide meaningful savings.

The Princess Standard (base) fare includes:

  • Stateroom accommodation
  • Main dining room meals (breakfast, lunch, dinner)
  • Buffet (World Fresh Marketplace)
  • Casual complimentary venues (International Café, pizza and grill)
  • Entertainment: production shows, live music, movies under the stars (Movies Under the Stars deck)
  • Pools, fitness center, and most recreational activities
  • Port taxes and fees
Beverages (alcoholic and most specialty non-alcoholic), gratuities, specialty restaurants, Wi-Fi, shore excursions, and spa services are all additional on the base fare. Most guests find Princess Plus or Premier significantly simplifies their onboard budgeting.

MedallionClass Technology

MedallionClass is Princess’s technology platform powered by a quarter-sized wearable device called the Ocean Medallion. Every guest receives one before sailing. The Medallion:

  • Acts as your stateroom key — the door unlocks automatically as you approach
  • Enables cashless purchases anywhere onboard
  • Allows crew to identify you by name and preferences before you speak
  • Powers the OceanNow service — order food, drinks, and items delivered anywhere on the ship, including the pool deck, theater, or your balcony
  • Lets family members locate each other onboard via the MedallionClass app
  • Enables pre-voyage check-in, preference setting, and dining reservations through the app
The Medallion dramatically reduces friction onboard — no fumbling for keycards, no bar tabs to sign, no searching for family members. First-time users consistently rank it as a highlight of the Princess experience.

OceanNow is Princess’s on-demand delivery service powered by the MedallionClass app and your Medallion. You can order food, drinks, and select items from a menu on your smartphone and have them delivered to wherever you are on the ship — your deck chair by the pool, the theater lobby, your balcony, anywhere. A small delivery convenience fee applies per order (included with Princess Premier). It’s one of the most seamlessly convenient features in mainstream cruising.

Dining

Reserve Collection is Princess’s premium main dining room tier, available to guests in Reserve Collection staterooms and suites. Reserve Collection dining features a dedicated section of the main dining room with priority seating (no wait), exclusive menu items not available in the standard dining room, and an enhanced service experience. It’s Princess’s answer to guests who want a step up from standard dining without paying full specialty restaurant prices every night.

Princess specialty restaurant options vary by ship but typically include:

  • Crown Grill — Premium steakhouse; USDA prime cuts and fresh seafood; available fleet-wide
  • Sabatini’s Italian Trattoria — Multi-course Italian dining; available fleet-wide
  • Share by Curtis Stone — Contemporary share-plate concept by celebrity chef Curtis Stone (select ships)
  • Catch by Rudi — Seafood-focused venue by Rudi Sodamin on select ships
  • Umai Teppanyaki — Japanese tableside cooking on newer ships

Princess accommodates a wide range of dietary requirements with advance notice. Vegetarian options are available every night in the main dining room as standard. Vegan, gluten-free, and low-sodium menus can be requested through the Dietary Needs form submitted before sailing. Kosher and other special meals must be arranged well in advance through Princess’s guest services. The MedallionClass app can store your dietary preferences so crew are aware from embarkation day.

Onboard Experience

The Sanctuary is Princess’s adults-only (18+) retreat area at the forward section of the ship, accessible for a daily or half-day fee (typically $30–$50 per person per day). It features:

  • Padded loungers and private cabanas with attentive service
  • Light spa treatments and poolside massages available
  • A dedicated menu of food and spa-inspired beverages
  • A tranquil, crowd-free environment away from the main pool deck
The Sanctuary fills quickly on warm-weather sailings. Reserve your spot through the MedallionClass app before boarding — the first morning onboard it is often fully booked for the entire voyage.

Princess Cruises has one of the strongest Alaska programs in the industry and has been sailing Alaska for decades. Highlights:

  • Princess operates dedicated Alaska ships that winter in the Caribbean and summer in Alaska
  • Glacier Bay National Park is a signature Princess port (limited sailings have access)
  • Cruisetour packages combine a cruise with land exploration of Denali, Fairbanks, and the Yukon via Princess-owned lodges and the scenic Alaska Railroad
  • Naturalist programs and glacier commentary enhance the scenic cruising experience
If Alaska is your destination, Princess is our top recommendation. No other mainstream line has the land infrastructure Princess brings to the Alaska experience.

Movies Under the Stars is Princess’s signature outdoor cinema experience — a large LED screen on the pool deck plays first-run movies, classic films, sports events, and concerts, often late into the evening. Blankets and popcorn are provided complimentary. It’s a beloved Princess tradition that many guests cite as a highlight of sea days and evenings at anchor. The combination of a warm night, ocean air, and a great film on deck is genuinely memorable.

Princess Cays is Princess’s private beach destination in the Bahamas (Eleuthera Island). Unlike CocoCay and Castaway Cay, Princess Cays requires tendering (small boat from ship to shore). The island features open beach access, water sports rentals, a BBQ lunch (included), and rental of private beach areas and hammocks. It’s a pleasant beach day without the massive infrastructure of competing private islands — appropriate expectations should be set.

Staterooms & Suites

Princess offers a clear cabin hierarchy:

  • Interior — No window; most affordable; some ships offer virtual window balcony screens
  • Oceanview — Fixed window; no outdoor space
  • Balcony — Private outdoor balcony; most popular category; standard or Deluxe Balcony sizing
  • Mini-Suite — Larger room with separate seating area and whirlpool tub; Reserve Collection access on many ships
  • Club Class Suite / Reserve Collection Suite — Full suite features with priority dining
  • Sky Suite — Top-tier; butler service, exclusive Sky Suite amenities, premium location

Princess Sky Suites are the line’s top-tier accommodations, featuring dedicated butler service, priority boarding and disembarkation, access to a private dining experience, specialty restaurant reservations upon request, premium in-suite amenities (Nespresso machine, plush robes, pillow menu), and a dedicated Sky Suite concierge. Sky Suite guests on newer ships like Sun Princess access the exclusive Sky Suite Retreat area. The Sky Suite experience competes favorably with luxury line cabin categories at a significantly lower price point.

Booking with Pavlus Travel

Call our Princess Cruises specialists at 800-528-9300. We can walk you through the entire process in one call:

  • We’ll match your dates, destination, and travel style to the right ship and itinerary
  • We’ll compare Standard, Princess Plus, and Princess Premier package values for your specific sailing
  • We’ll confirm available cabin categories and any group-rate advantages
  • We’ll apply your Captain’s Circle number and confirm loyalty benefits
  • Deposits are typically $100–$400 per person; final payment is due 75–90 days before departure

Pavlus adds meaningful value beyond what you get booking direct:

  • You will pay less — Pavlus Travel provides a savings benefit on top of current Princess promotions, in the form of a discount, cash back, or onboard credit — combineable with all current Princess offers. We never charge booking fees.
  • Package guidance — We help you decide objectively whether Standard, Plus, or Premier is the right financial choice for your specific travel patterns
  • Group space access — Pavlus holds group inventory on select Princess sailings
  • Onboard credit opportunities — We frequently have access to additional OBC not available on Princess’s website
  • Alaska Cruisetour expertise — Our advisors know the lodge options, rail connections, and best seasonal windows for Alaska
  • Ongoing fare monitoring — We watch for price drops before your final payment date

Yes — Pavlus Travel regularly has access to onboard credit (OBC) offers on Princess sailings that are not available when booking directly. The amount varies by sailing and current promotions. When you call 800-528-9300, we’ll tell you exactly what is available for your voyage and compare it to what Princess is currently offering direct.

In most cases, yes — Princess allows transfers to a travel agency within 60 days of the original booking date, provided final payment has not been made. Call us at 800-528-9300 with your booking confirmation number and we’ll handle the transfer process. You’ll retain your existing cabin assignment and any promotions applied at booking.

No — you will pay less. Pavlus Travel provides a savings benefit on top of current Princess promotions, in the form of a discount, cash back, or onboard credit — combineable with all current Princess offers. Pavlus charges no booking fees; our compensation comes from Princess directly through commission.

Pavlus has been selling Princess Cruises — including decades of Alaska Cruisetour bookings, which requires detailed knowledge of land itinerary options, lodge quality, and rail scheduling that most agencies don’t possess. Our advisors complete Princess’s Commodore Club certification and attend fleet events for new ship launches. We know the MedallionClass platform, the Sun Princess, and what makes one Alaska itinerary better than another for a specific traveler’s goals.

Call us at 800-528-9300. Pavlus serves as your direct advocate with Princess. Whether it’s a pricing correction, cabin change request, itinerary modification, or a concern arising mid-voyage, we work on your behalf. Princess periodically changes itineraries or repositions ships — when that happens, having a knowledgeable advisor is far more effective than navigating Princess’s customer service queue alone.

Yes. Our advisors watch fares on active bookings and will reach out proactively if your sailing’s price drops before final payment. Princess’s Best Price Guarantee allows repricing to a lower published rate on the same category, typically applied as an adjustment or onboard credit. We handle the repricing request on your behalf.

  • Travel dates and destination preference (Alaska, Mediterranean, Caribbean, world voyage, etc.)
  • Number of guests and ages
  • Cabin preference (balcony, mini-suite, suite, etc.)
  • Package preference discussion (Standard vs. Plus vs. Premier)
  • Your Captain’s Circle membership number(s)
  • Budget range per person (cruise-only or with air)
  • Alaska Cruisetours — 12–18 months; lodge berths and train cars sell before ship cabins
  • Alaska cruise-only — 9–12 months for balcony and suite categories
  • Europe and Mediterranean — 9–12 months for best balcony cabin selection
  • World voyages and Grand Voyages — 12–24 months; capacity is limited
  • Caribbean sailings — 6–9 months for most categories
Call 800-528-9300 — we can tell you immediately how much inventory remains on your specific sailing.

Captain’s Circle Loyalty

Captain’s Circle is Princess’s loyalty program with four tiers based on cruise days sailed:

  • Gold — Entry level; welcome gift and access to loyalty-only events
  • Platinum — Priority boarding, complimentary mini-bar setup, specialty dining discounts, and additional onboard amenities
  • Elite — Complimentary laundry service, internet minutes, priority tenders, onboard credit, and access to exclusive events
  • Elite Plus — Top tier for the most frequent Princess guests; maximum benefits including priority in all services and complimentary specialty dining
Exact tier thresholds and benefit details may vary; verify current tier structure with your Pavlus advisor or on Princess’s website when planning your sailing.

Deposits, Gratuities & Costs

Princess calls gratuities “Crew Appreciation” — a daily charge of approximately $16–$18 per person per day (suite guests pay a higher rate), automatically applied to your onboard account. This is included in the Princess Plus and Premier packages, which is one of the key reasons those packages pay off quickly for most guests. If booking the base Standard fare, crew appreciation can be pre-paid at the time of booking for easier budgeting.

Princess offers MedallionNet — branded as one of the fastest and most reliable Wi-Fi systems at sea. It is sold in one-device and four-device plans, or included with Princess Plus (one device) and Princess Premier (four devices). MedallionNet is integrated with the MedallionClass app, enabling features like OceanNow ordering. Speed is sufficient for streaming video calls and remote work in most sea conditions, though mid-ocean transatlantic connectivity is naturally slower than near-port regions.

Princess deposits are typically $100–$400 per person depending on voyage length and cabin category. Key terms:

  • Refundable deposits allow cancellation without penalty up to final payment date (available on most sailings at a small premium)
  • Non-refundable deposits are common on promotional fares and carry a $100/person change fee
  • Final payment is due 75–90 days before departure for most sailings; world voyages and longer sailings require earlier final payment

Princess does not have dedicated single-occupancy studio cabins fleet-wide, but periodically offers reduced single supplements on select sailings and cabin categories — particularly for interior and oceanview cabins. The Princess Plus package can actually be economical for solos since the per-person cost of gratuities, Wi-Fi, and drinks doesn’t change with occupancy. Princess’s social programming (Discovery enrichment talks, Captain’s Circle events) creates natural connection opportunities for solo travelers. Your Pavlus advisor can identify current solo-friendly options.

Discovery at Sea is Princess’s enrichment partnership with Discovery Inc., bringing content from Discovery Channel, Animal Planet, Shark Week, and National Geographic into lectures, documentaries, and themed activities onboard. Guest expert naturalists, wildlife guides, and destination specialists lead educational programming that enhances the destination experience — particularly valuable on Alaska and nature-focused itineraries. This programming is complimentary and aligns with Princess’s positioning as a more destination-oriented, intellectually engaged cruise line.

Yes — Princess is one of the few mainstream lines offering true World Voyages (full circumnavigation) and Grand Voyages (extended regional itineraries of 30–60+ days). These sailings are popular with retired travelers who have the time for extended voyages and want to see multiple continents in one trip. Grand Voyages allow passengers to book segment legs rather than the full voyage. Princess’s scale of itinerary diversity — from the Caribbean to Antarctica to Asia — is genuinely unmatched among comparable mainstream lines. Book world voyages 12–18+ months in advance; they sell steadily from first announcement.

Princess’s Alaska advantage is structural, not just promotional. The line owns and operates a network of four wilderness lodges in Denali, Fairbanks, Copper River, and Kenai Peninsula — plus connections on the scenic Alaska Railroad. No other mainstream cruise line has this land infrastructure. A Princess Alaska Cruisetour combines a glacier-viewing cruise with a land journey through some of the most spectacular wilderness in North America, seamlessly coordinated under one booking. For first-time Alaska visitors who want both the cruise and the interior wilderness experience, Princess is the clear choice.

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