Frequently Asked Questions

Costa Cruises FAQs

Everything you need to know about Costa Cruises — Europe's leading cruise line, offering Italian-style voyages throughout the Mediterranean, Caribbean, and beyond.

10+ Ships in Fleet
200+ Ports of Call
40+ Years Pavlus Expertise

About Costa Cruises

Costa Cruises is Italy’s flagship cruise line, founded in Genoa in 1854 as a shipping company and entering the passenger cruise business in 1947. Now part of Carnival Corporation, Costa is known for its distinctly Italian character and is best for:

  • Travelers seeking an authentic European cruise atmosphere — multicultural passenger manifests, Italian crew culture, and Mediterranean energy differ meaningfully from US-based cruise lines
  • Mediterranean itinerary travelers — Costa operates one of the broadest year-round Mediterranean programs covering Eastern and Western Med in depth
  • Guests who appreciate Italian food and dining culture — fresh pasta daily, espresso culture, and European meal timing are genuine Costa hallmarks
  • Value-conscious European voyagers — Costa’s base fares in the Mediterranean are competitive, particularly when bundling an All Inclusive package

Costa is the most distinctly Italian and European-flavored of the three — the onboard culture, announcements, entertainment, and menus authentically reflect Italian and Mediterranean heritage. The passenger demographic skews heavily European (Italian, French, German, Brazilian) which creates an immersive multicultural experience.

MSC (Swiss-owned, Mediterranean-based) is Costa’s closest competitor for European itineraries. MSC operates a more modern fleet overall, has a stronger luxury tier (MSC Yacht Club), and has invested more heavily in private island infrastructure (Ocean Cay).

Carnival is the American mainstream standard — most casual and entertainment-driven, strongest from US ports, weakest European presence.

Costa is the natural choice for travelers who want an immersive European cruise experience with authentic Italian character, particularly in the Mediterranean.

Costa ships cater to a genuinely international clientele. Onboard announcements are typically made in five to six languages: Italian, English, French, German, Spanish, and Portuguese. Crew members speak multiple languages, with Italian as the primary working language. Menus, daily programs, and key signage are available in multiple languages. North American travelers report feeling well-accommodated despite the European majority — the multilingual service is seamless.

Costa delivers strong value for travelers who specifically want a Mediterranean experience with European character. Key considerations:

  • The itinerary quality is excellent — Costa covers Mediterranean ports that North American travelers most want to visit: Barcelona, Rome/Civitavecchia, Naples/Pompeii, Dubrovnik, Santorini, Athens, and dozens more
  • The food quality is genuinely good — Italian cruise dining with fresh pasta and European culinary standards is a highlight
  • The atmosphere is unique — if you want to feel immersed in European travel culture, Costa delivers it authentically
  • Costa is not positioned as a luxury product — it sits in the mainstream segment; guests expecting the amenity volume of Royal Caribbean will be disappointed

Costa operates a fleet of large ships, led by its LNG-powered flagships:

  • Costa Smeralda — Flagship; LNG-powered; approximately 6,554 guests; launched 2019; Sardinia-inspired décor; strong Mediterranean program
  • Costa Toscana — Sister class to Smeralda; LNG-powered; approximately 5,200 guests; launched 2021; among the most sustainable ships at sea
  • Costa Firenze — Italian Renaissance-themed décor; approximately 5,200 guests; homeported in Asia
  • Costa Diadema — One of Costa’s large-format ships; Mediterranean and South American programs
For first-time Costa guests, Costa Toscana or Costa Firenze offer the most polished and modern product. Ask your Pavlus advisor which ship is operating your preferred itinerary dates.

Costa ships are genuinely multicultural — passenger manifests typically include Italian, Spanish, French, German, Brazilian, and Portuguese guests alongside North Americans. The social energy is distinctly Mediterranean: lively, late-dining, social, and centered around food and conversation. Entertainment has European sensibilities — variety shows, acrobatics, themed deck parties, and music with international appeal. Guests who enjoy immersive European travel environments find this refreshing; those expecting an American-style atmosphere may need to adjust expectations.

Booking & Deposits

Deposits are typically €100–€300 per person (or USD equivalent) depending on fare type and sailing length. Cancellation fees scale progressively as departure approaches — the earlier you cancel, the smaller the penalty. Costa’s fare types vary significantly: promotional fares often carry non-refundable deposits and stricter cancellation terms, while flexible fares allow changes closer to departure for a small fee. Travel insurance is strongly recommended, particularly when coordinating transatlantic flights to European embarkation ports. Your Pavlus advisor will confirm current deposit and cancellation terms at booking.

Booking windows vary by itinerary and season:

  • Peak Mediterranean season (June–September) — Book 9–12 months out for best cabin selection, especially balconies and suites on popular departures
  • Shoulder season Mediterranean (April–May, October) — 6–9 months; excellent weather and lower prices than peak
  • Winter Caribbean programs — 4–6 months for most categories

Costa often releases strong early-booking promotions that can include complimentary drinks or reduced deposits — your Pavlus advisor will flag the best current offer.

Travel insurance is strongly recommended for any Costa sailing — particularly for North American guests, who typically need to fly to Europe for embarkation. The combination of a transatlantic flight and a cruise creates multiple points where something can go wrong. Key coverages to look for: trip cancellation/interruption, emergency medical and evacuation, and baggage delay. Your Pavlus advisor can walk you through travel insurance options from reputable third-party providers at the time of booking.

What’s Included

Costa fares include accommodation and all main dining room and buffet meals. Not included as standard: beverages (Costa uses a drinks package model), gratuities (added as a daily service charge), specialty restaurants, shore excursions, spa services, and Wi-Fi.

Costa offers various All Inclusive packages combining drinks, Wi-Fi, and gratuities that significantly simplify budgeting and are popular with the European guest base. Your Pavlus advisor will flag the best current package options for your specific sailing.

Costa charges a daily service charge (gratuity) automatically added to your onboard account — typically around 12–14 EUR per person per day on European sailings (Caribbean sailings may vary). This can be pre-paid before sailing. Gratuities are included in Costa’s All Inclusive package bundle, which many guests find more convenient than managing a daily charge.

Costa offers beverage packages ranging from non-alcoholic to premium all-inclusive:

  • Soft Drinks Package — Non-alcoholic beverages: sodas, juices, water, coffee
  • House Package — House wines, beers, and standard spirits
  • Premium Package — Premium spirits, cocktails, and wines by the glass; the broadest coverage

Packages are most economical when purchased before sailing. The All Inclusive fare bundle includes a drink package and is often the best-value option for guests who consume 2–4 beverages daily.

Costa offers Wi-Fi packages sold by the device and duration. Connectivity quality varies by sea area — Mediterranean itineraries near coastlines generally have adequate speed for messaging and light browsing; mid-ocean connectivity is slower. Wi-Fi is included in the All Inclusive package. For guests who need reliable remote work connectivity, Costa is not the line to choose — it is best suited to leisure travelers who want occasional connectivity rather than continuous access.

Dining

Dining is one of Costa’s genuine strengths. The main restaurant serves multi-course Italian-influenced meals with fresh pasta made onboard daily. Espresso and coffee culture is taken seriously — proper Italian espresso is available throughout the ship. Meal service follows Italian rhythms: lunch is an event, dinner is late by American standards (typically 7:30pm–10:00pm), and desserts are excellent. The buffet (La Piazzetta) covers all meals with international options alongside Italian standards.

Costa’s specialty dining varies by ship but typically includes:

  • Club Restaurant — Exclusive seating for suite and selected cabin guests with enhanced menus and service
  • Teppanyaki Restaurant — Japanese tableside cooking on newer ships
  • Samsara Restaurant — A specialty restaurant connected to the Samsara Spa on select ships, with spa-cuisine menus
  • Pizzeria — Authentic Italian pizza available throughout the voyage (included)
  • Gelateria — Italian gelato and desserts (small charge on some ships)

Costa can accommodate vegetarian, vegan, and gluten-free diets with advance notice. Given the strong Italian culinary tradition, vegetarian and vegan options are naturally integrated into the menu beyond the typical cruise industry level. Guests with celiac disease should submit a special dietary request before sailing. Kosher meals are available on select sailings with advance notice. Contact Costa or your Pavlus advisor at least 4 weeks before sailing to ensure dietary needs are confirmed with the ship’s culinary team.

Onboard Experience

The Samsara Spa is Costa’s wellness concept present across the fleet. It includes a thermal area (sauna, steam room, heated pools, relaxation areas) and a full menu of spa treatments. The thermal area carries a per-day or per-voyage fee. Samsara Cabin guests on select ships receive complimentary Samsara Spa thermal area access — this is a unique Costa feature where cabin category unlocks spa access. Treatments (massages, facials, body wraps) are priced individually and reservations are recommended early in the voyage.

Costa’s entertainment reflects its European character:

  • Teatro (Main theater) — Nightly variety shows featuring acrobatics, illusion acts, dance performances, and musical productions with international appeal
  • Deck parties — Italian-themed parties, themed evening events, and the popular Venetian Carnival deck party on some ships
  • Casino — Slots and table games
  • Live music — Jazz, piano bars, and international pop across multiple venues
  • Cooking demonstrations — Italian culinary classes and demonstrations on select sailings

Costa’s 4Fun kids clubs provide supervised programming for children across three age groups: Squok Club (ages 3–6), Club 4Fun Junior (ages 7–11), and Club 4Fun Teen (ages 12–17). The European-family-oriented atmosphere means Costa ships are family-friendly without the character-IP approach of lines like Disney. A Teen Disco and teen-focused activities are available on evenings. Costa’s family cabins with connecting rooms and bunk configurations accommodate families well.

Costa offers solo cabin options on select ships and periodically waives or reduces single supplements on promoted departures — particularly for interior and lower-category cabins. The European Mediterranean demographic travels predominantly in couples and families, but solo travelers find the multicultural atmosphere naturally social. Shared excursions, open-seating periods at the buffet, and Costa’s social deck events create organic connection opportunities. Ask your Pavlus advisor about current solo-friendly Costa options when you call 800-528-9300.

Staterooms & Cabins

Costa cabin categories include:

  • Interior — No window; most affordable
  • Oceanview — Fixed porthole or window; no outdoor space
  • Balcony — Private outdoor balcony; most popular category
  • Samsara Spa Balcony — A premium balcony category that includes complimentary Samsara Spa thermal area access and a Samsara-branded in-cabin amenity set; unique to Costa
  • Suite — Expanded living space, premium amenities, priority services
The Samsara Spa Balcony is one of the most distinctive cabin upgrades in mainstream cruising — spa thermal access alone can be worth $30–$50 per day per person, making the cabin upgrade often cost-neutral for guests who would use the spa anyway.

Yes — most Costa balcony and oceanview cabins can be configured as a double/queen or twin beds. Families should inquire about cabins with upper Pullman bunks or connecting configurations. Costa’s newest ships (Toscana, Firenze) offer family-designed interconnecting cabin layouts. Bed configuration requests should be made at booking or noted on your reservation — your Pavlus advisor will confirm this during the booking process.

Ports & Destinations

Costa’s primary program is the Mediterranean, operating year-round:

  • Western Mediterranean — From Savona, Barcelona, and Marseille; typical ports include Rome (Civitavecchia), Naples/Pompeii, Palermo, Valencia, and Majorca
  • Eastern Mediterranean — From Venice, Trieste, and Bari; typical ports include Dubrovnik, Corfu, Athens (Piraeus), Santorini, and Mykonos
  • Caribbean (winter season) — From Martinique, Guadeloupe, and La Romana (Dominican Republic)
  • South America — Brazil, Argentina, and Amazon River sailings (winter)
  • Middle East and Emirates — Dubai-based seasonal program
  • Northern Europe — Limited summer program including fjords and Baltic capitals

For Mediterranean sailings, shore excursion strategy matters more than on Caribbean itineraries because many ports are tender ports (requiring a small boat from ship to shore), and some cultural sites have timed-entry requirements. Costa’s official shore excursions guarantee your return to the ship if an excursion runs late — a real protection in ports like Dubrovnik or Santorini where traffic delays can be significant. Independent tours from reputable local operators are typically less expensive and offer more flexibility. Your Pavlus advisor can suggest which ports are safe for independent exploration versus where the ship’s excursion protection is worth the premium.

Booking with Pavlus Travel

Call our Costa specialists at 800-528-9300. We’ll guide you through the complete booking:

  • We’ll match your preferred Mediterranean itinerary, dates, and budget to the right ship and departure
  • We’ll explain Costa’s fare types and All Inclusive package options to identify the best value for you
  • We can coordinate European flights and pre/post-cruise hotel nights in embarkation cities (Barcelona, Rome/Civitavecchia, Venice, Savona) as part of a complete trip
  • We’ll apply your Costa Club membership number and confirm loyalty benefits
  • Deposits and cancellation terms will be confirmed at booking

Pavlus adds meaningful value for Costa sailings, particularly for North American guests:

  • You will pay less — Pavlus Travel provides a savings benefit on top of current Costa promotions, in the form of a discount, cash back, or onboard credit — combineable with all current Costa offers. We never charge booking fees.
  • European trip assembly — We can handle the complete trip — transatlantic flights, pre-cruise hotels in embarkation cities, transfers, and travel insurance — in one booking. This is where Pavlus adds the most value for Costa guests.
  • Fare type guidance — Costa’s promotional and flexible fare structures require experience to navigate; we identify which option suits your cancellation flexibility needs
  • Onboard credit access — We frequently have OBC promotions not available on Costa’s direct website
  • Ongoing advocacy — If Costa changes your itinerary or ship, we work as your representative

Yes — Pavlus Travel has access to onboard credit (OBC) and promotional amenities on select Costa sailings that are not available when booking directly. Call us at 800-528-9300 and we’ll confirm exactly what is available for your voyage and compare it against Costa’s direct rates.

In most cases, yes — Costa allows booking transfers to a travel agency within a defined window after the original booking date, provided final payment has not been made. Call us at 800-528-9300 with your booking confirmation and we’ll clarify the transfer eligibility for your specific reservation and handle the process if it qualifies.

No — you will pay less. Pavlus Travel provides a savings benefit on top of current Costa promotions, in the form of a discount, cash back, or onboard credit — combineable with all current Costa offers. Pavlus charges no booking fees; our compensation comes from Costa directly through commission.

Pavlus has been selling Costa Cruises. Our advisors understand the nuances of Mediterranean itinerary selection, Costa’s fare structures, and the European embarkation city logistics that matter for North American travelers (flights to Barcelona, transfers in Rome, overnight hotels before sailings from Savona). When you’re booking a $5,000–$15,000+ trip that starts with a transatlantic flight and ends in a foreign port, having experienced advisors who know this product makes a real difference.

Call us at 800-528-9300. Pavlus serves as your advocate with Costa. For North American guests, interfacing with a European cruise line’s customer service can be challenging. Our advisors handle booking changes, pricing issues, itinerary modification concerns, and mid-voyage problems on your behalf — a service that is particularly valuable when you’re already in Europe and need rapid support.

Yes. Pavlus advisors monitor active Costa bookings for fare reductions before final payment. Costa’s promotional fare landscape can shift as departure approaches — we’ll flag opportunities to reprice your booking when they arise. Note that Costa’s promotional fares sometimes carry stricter modification terms; we confirm repricing eligibility at booking so there are no surprises.

  • Preferred travel dates and Mediterranean region (Western, Eastern, or open to both)
  • Number of guests, ages, and cabin preference
  • Interest in All Inclusive package (drinks, Wi-Fi, gratuities bundled)
  • Whether you need European flights and pre/post-cruise hotels coordinated
  • Costa Club membership number if applicable
  • Budget range per person (cruise-only or with air and hotels)
  • Peak Mediterranean summer (June–August) — 9–12 months for best balcony and suite selection; itineraries from Barcelona and Rome fill early
  • Shoulder Mediterranean season (April–May, September–October) — 6–9 months; often the best value with good cabin availability
  • Caribbean winter sailings — 4–6 months for most cabin categories
  • Holiday sailings — 9+ months; Christmas-New Year cruises from European ports sell far in advance
For North Americans, book early enough to also arrange transatlantic flights — good business class fares to Barcelona or Rome disappear 6–12 months out.

Costa Club Loyalty

Costa Club is Costa’s loyalty program rewarding returning guests. Tiers are based on points accumulated from nights sailed and onboard spending:

  • White Card — Entry level; access to member promotions and early-booking offers
  • Gold Card — Priority embarkation, onboard credit on future sailings, discounts on select services
  • Platinum Card — Expanded onboard benefits, complimentary amenities, priority services throughout the voyage
  • Diamante — Top tier; maximum benefits, dedicated service, complimentary upgrades when available

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