Dianne

Dianne and the team all do a great job!

Tauck tour directors gave superior service

Good service and help! Dianne helps us a lot with our travel plans, thank you!

Been a Pavlus client for over 13 years. As long as we can travel you will be our travel agency. Thanks to Dianne for making all our travel plans, she has been fantastic!!

LeeAnn and others in your Air Dept were especially prompt and helpful with flight info.

Due to Dianne's personal attention and assistance with our travels we are loyal Pavlus customers and excitedly tell all our friends, and people we just met on trips, about Pavlus and Dianne

I thought the staff at Pavlus provided excellent assistance as I planned my vacation with them. And I was happy to book with Dianne who accommodated my requests and navigated the time difference between us. Thank you!

We already have three Oceania cruises booked through Pavlus with Dianne who always does a fantastic job for us.

Dianne is always the consummate professional!!!

This Viking river cruise was the best we experienced out of our four previous Viking river trip. The ship this time was newer, with all the amenities and very satisfactory dinings. The last included shore excursion to the flower garden in Amsterdam was especially outstanding. We have always been a Viking ocean cruises fan, but this river cruise gave us more favorable considerations for future river cruise bookings.

Enjoyable and organized experience. Always enjoy working with Dianne

I will be traveling AMA again through Pavlus

Thank you Dianne and Pavlus

Dianne is the best travel agent we’ve ever had. She or her team respond very promptly. We’ve given Pavlus more than several referrals. Keep up your referral program. All of our friends are satisfied also.

Dianne is very easy and a pleasure to work with.

Always had great service from Dianne. Always recommend Pavlus to fellow travelers. Met many Pavlus lovers on the Regent. Cruise. We all were spreading the word

We really appreciated shipboard credit to use on excursions. Thank you

Excellent service from Pavlus and especially Diane and her colleagues.

We are very sure there is nothing else Pavlus, and especially Dianne, can do to make our travels any better. Dianne is always responsive and helpful to ensure we recevie the very best Viking and Pavlus promotions.

We enjoy working with Pavlus and appreciate the great discounts that your company offers its customers. For this trip, your travel department was especially helpful in verifying that the seat assignments we'd tried to get were correct. Our flights were with Turkish Air and we found it hard to navigate their system and needed the support of your employees to verfiy changes we'd made. We plan to continue using Pavlus for our travel arrangements.

Excellent deals and Viking discounts. Good communications and updates.

Dianne continues to provide us excellent support and services.

I just recommended Pavlus to another traveler today. I’m Very happy with Dianne —and Tyler when I use guest services. Thank you.

Your services were excellent and my trip experience was all and more than I expected!

Pavlus is the best travel agency among the several we have used.

Dianne is the best Personal Travel Planner in the business. She has always made my overseas travel trouble-free. Dianne's experience and knowledge continue to pay big dividends for my travels, and I unquestionably recommend her.

Great tour! The Tour director Brad Noyes was great.

The response from the air support department was very good when I had questions before the trip. We did have trouble on the way home. Our second flight left earlier than scheduled and we missed the connection. Not sure why we were not notified by Delta of the change and re-booked on something that would connect?? Delta was able to get us a flight and we were only delayed 4 hours.

Vacation was great always a pleasure working with Guest Relations Staff - very professional & responsive.

Everything went very well.......... Thanks.

We have been on 2 Viking River Cruises and 5 Viking Ocean Cruises mostly booked through Pavlus. We have two more booked through Pavlus coming up in 2026: Viking Expedition to Antarctica and Viking Ocean to Alaska with 4 other friends who also now use Pavlus to book their Viking trips. We think Pavlus is a great, user friendly company. Keep offering great deals.

I appreciate the perks that you provide to me when I book through Pavlus Travel. I also appreciate when our planner, Dianne, communicates to me when she will be out of town and offers to assist me prior to her vacation. Dianne has been very helpful during my adventures of planning several trips I have taken and will take in the future with Pavlus. Thank you!

The whole travel package was handled very nicely by Pavlus.

What amazed me was that Avalon proposed air flights that had layovers both ways yet Pavlus (Dianne) found flights that were both non-stop and much cheaper than that of Avalon. Saved me a lot of money. Pavlus has always provided great service and I like the discounts.

Unbelievable great Viking Ocean Cruise which was greatly enhanced by Pavlus discounts and assistance by customer service.

Enjoyed the New Zealand tour.....it was what we expected. Diane Kincaid did a fine job for us (as usual) and got us very inexpensive airfare.

We planned this trip with a group of friends. Our travel planner, Dianne Kincaid helped the new Viking travelers in our group book their trip and notified Viking to "group" us so that we were on walking and bus tours together. That was terrifically helpful. The delightful surprise on this trip was that Dianne also helped a couple who we've traveled with before on numerous occasions (and who also have booked with Dianne for years) arrange to be on the cruise with the rest of us as a "surprise". And, surprise it was as they showed up at our cabin door when we weren't expecting them. It is nice to be able to work with a travel planner that you know and that gets to know you. Dianne's actions helped make this a most memorable birthday trip for me.

Of course! We have two trips planned through Pavlus in May and August. Dianne K has been our travel planner for many years and we are thankful for her dedicated service as well as her team. Thank you!

Have been a loyal Pavlus client for several years. Dianne is the best.

Dianne was very responsive and kept us informed.

Dianne has been a pleasure to work with and always advocates for us when contacting cruise lines on our behalf.

This is a great trip and highly recommend it.

We have only compliments for the services provided y Pavlus through our agent Dianne Kincaid. She always was vey attentive and patient with our needs and made alltravel arrangements a breeze. We truly enjoyed every trip, thank you

Thank you so much for letting us participate in the survey. We had a great time on Princess to the Mexican Riviera and we want to commend Dianne K for being our travel planner for all of the trips we have had with Pavlus, from Trafalgar (Italy; Pacific Northwest; Scenic Tours), Insights (Eastern Europe; Spain and Portugal), Princess (Alaskan; Mexican (two times), and soon for 2025: Viking to Bali; Trafalgar to Scenic Tours; and Princess to Historic America. Dianne makes traveling for us with her team of fantastic Pavlus employees. As Pavlus customers, we enjoy the Pavlus Perks, too! Thank you to Pavlus and our wonderful travel planner, Dianne Kincaid.

Pavlus takes good care of customers.

Pavlus Travel and my Travel Planner Dianne Kincaid is great! I trust Dianne and Pavlus Travel with making my travel plans and appreciate any suggestions regarding FUTURE TRAVEL DEALS with good "timing" regarding dates and fees being charged to reserve Air and Accommodations. Thank you!

Both Pavlus and Tauck do an excellent job.

My family had 5 cabins and we loved having the onboard credit.

I've been using Pavlus for over 10 years and will continue to use Pavlus. The people in Guest Relations are always so kind and helpful with any questions or problems I've had.

Dianne was extremely helpful in answering my many questions and was very pleasant. To

We were asked by Regent to upgrade our cabin, for which we paid even more money. The air cooling system didn’t work for 5 days There was a power outage on board and the generator did not kick in. Some employees in the spa took ill and were never replaced. No manicures or pedicures. The shop was never replenished from the previous cruise so there was very little to spend the shipboard credit on and we could not apply it to a future cruise. The food was fair, not the highest quality The entertainment was weak. We felt like the forgotten people on this expensive trip.

Great deals through Pavlus - ease of booking & prices.

Great vacation! Pavlus staff all so helpful and friendly. Dianne was, as usual, informed and ready to help regardless of the question asked. The booking process was seamless as was invoicing and payment. I frequently recommend Pavlus to all my friends and family who want to travel.

Great, prompt and friendly service from Dianne. Helpful, knowledgeable and informative.

Pavlus provides top notch service. We normally take vacations with smaller groups or on smaller ships -however, the Princess ship provided very good service and was perfect for a trip with grandchildren.

Pavlus Travel was efficient and effective in all their flights and hotel reservations We felt that the Tauck part of the vacation was overpriced for what we received and would not travel this way in the future.

The cruise was excellent as always with Viking, but after debarkation the baggage transfer to the hotel resulted in such damage to my carry-on bag that I had to purchase a replacement bag. Our hostess Anastasia was terrific throughout the three days, but the excursions required a 0630 breakfast and 0730 departure, not exactly a relaxed vacation. The tours lasted most of the day on difficult terrain with lots of walking aggravated by 97 degree heat.

Very satisfied Wish Viking would send an explanatory email or text when charging/crediting my account.

We had a fantastic Celrbrity cruise to Scotland and Iceland and Pavlus took care of all our details and communicated regularly with us.

This resent cruise vacation will be our last on a Princess Cruise!

The quality of Silversea cruise line has really declined since our last cruise with them. The food was absolutely terrible. When we would order tea or coffee at breakfast and ask for half and half the waiters would serve the beverages with skim milk. When we would say we asked for half n half or cream they would shrug their shoulders and say they did not have it. Who does not offer half n half with coffee? The alcohol labels and wine selections were severely limited, dessert was brought out in 1” cubes, ice cream.was served in ping pong sized scoop, no exaggeration. I asked for a baked potato one evening and the waiter got a strange look on his face and said that is not a standard request. Previously on Silversea there was a selection of French jellies at breakfast time in cute individual jars, now there were teaspoon sized servings of either apricot jam or orange jam sitting out. None of the pastries, ie, donuts, tills or croissants appeared to be baked fresh, at dinner rolls were served cold as if they had been frozen. A bread basket was not left on the table, we were offered one roll, the waiter never brought the bread basket around a second time. Room service menu was limited and never changed at all. The dinner menus changed once on the trip. In the main dining room. I

Cruise was great. Initial experience with Pavlus was not the best. Friends referred us to a specific travel agent at Pavlus, who was very slow to reply to initial and ongoing voice messages. Support staff was fantastic as were all other interactions with Pavlus.

Tour director was great. Hotel locations were good but some rooms were not .included dinner was subpar and inadequate. Wine as so limited compared to other tours.

We had to get up way too early on the quote unquote “vacation “!

Staff was very helpful in arranging flights and assisting with seat selection!

We did not go on the complimentary excursion but heard from other guests that it was not very good

I’ve been traveling the last 14 years with Pavlus as my travel agent. Dianne Kincaid is the best! Our Alaska cruise/tour was breathtakingly beautiful, would recommend everyone that has this on their bucket list to not put it off. We are also loyal to Royal Caribbean Cruise lines, and our land tour was exceptionally good.

Dianne is excellent in helping us to plan our vacations - very cheerful and pro-active attitude - appreciate her services and looking forward to our future travels with her help - thanks

Dianne has been really good th work with.

Your process is fragmented. Call this person that this, that person for that. Other travel agencies we use assign us a single contact person to whom all the inquiries are sent. Some of your reps are very responsive to emails and calls, getting back within 24 hours. Others not so much.

This was our first time to use Pavlus Travel. The Pavlus team, led by Dianne, were simply outstanding. We are now solid Pavlus customers and look forward to our next adventure with assistance from Pavlus.

The cruise was excellent. Dianne did a great job of taking care of us

One of the best Viking Ocean cruises we’ve done this far.

Excellent service - keep it up!

Completely satisfied with Pavlus Travel.

We have been working with Dianne for years. She is the person we go to whenever we are planning a trip. She never fails us!

Pavlus Travel continues to perform and support us above expectation. On this trip, one leg of the return flight was cancelled, and Pavlus worked for us with Viking Air to get us home.

My wife and I took our first cruise with Oceania. Their service, waitlstaff, housekeeping, cleanliness of the ship, and organization were excellent. Their complimentary shuttle to the city center or to a transit hub was excellent as well as having staff at the other end to answer questions. However, I was underwhelmed with their food. The food was inconsistent. They were excellent in certain dishes - french fries, lamb chops at the Terrace Grill, fillet mignon at their specialty restaurants. However, they were inconsistent with the signature herb chicken, very overcooked lobster at their terrace grill, and sushi was very poor quality. Their beef was in general chewy and tough overall. In their media advertising, they claimed to excel in food quality which we looked forward to, but we didn't experience this. Other travellers on the ship mentioned the same thing. Maybe they did some cost cutting recently. Dianne's service could be more timely. She is often unavailable on my first call and it takes days for her to respond when I request a call back. My emails to her could be more timely in responding. I hope that service would improve in the future.

No problems. Just timeliness issues.

Fast, expert, friendly. Expert at finding discounts.

vacations satisfied at all. Very often I was not sure my emails to Pavlus has been noticed or lost, not all has the automatic response notice of receiving that your guest relation department are using. It made me to call your reception for follow up. that waist your resource for the extra work. But your Pavlus service for solve problems, if it happens, works very good in deed, as well as the attractive bonus. It made me keeping working with Pavlus. In most cases your service team members are very nice, working hard and efficiently. Dianne is one of them. She had no errors for help me booking so many trips since she take care of me.

Though we were highly satisfied with the Pavlus services, we were disappointed with the Azamara cruise "Japan Intensive". We were both unhappy with the cabin layout and the meal quality, although we were fortunate to have both good cabin steward and dining room server throughout the trip. However, their great services did not mitigate the short coming of both areas. We would not consider Azamara in the future for our choice of cruise when other companies would provide similar itineraries.

Sometimes it takes a while to get a response but usually all works out in the end.

Had a fantastic cruise! This was my first time using Pavlus Travel and was very satisfied. A special thanks to Dianne for her efforts and taking care of my booking.

We always rely on Dianne to advise us about our travel plans. She knows us and how we like to travel and makes sure that our trips suit us. We are very happy with Dianne's services and will continue to use her as we make future plans.

Dianne has been very responsive, we have been pleased.

Dianne always takes good care of us. Friendly and efficient. The Best!

We were a group of friends who had a great time at our Antarctica Cruise. Thanks to Dianne who helped us to plan. Everything went smoothly.

Nice to get rebates after the vacation!

Well everything is done well. Dianne works with your entire staff to make travel easy from drivers to planes to tour. She’s so knowledgeable

Good cruise, thanks for the funds to spend on the ship!

wonderful cruise with Regent

Great service from Dianne as usual and great trip -going from snow to 90 degrees.

Dianne Kincaid has helped us with a number of vacations over the last several years. She and the support staff at Pavlus have handled all aspects of our travels with total professionalism and efficiency. We have three vacations coming up over the next 18 months that Dianne has arranged for us. Couldn't be more satisfied!

All went off without any problems.

Always receive great service from Dianne and Pavlus travel

Viking took care of us the whole way. I would sail Viking again, and recommend them to others. The same for Pavlus.

This was our 3rd trip arranged through Dianne at Pavlus and we have 3 more already on the books for future travel. Dianne has always been extremely helpful and easy to work with arranging our trips. We look forward to working with her and Pavlus for more trips as we travel the world.

Everything was as advertised and went well.

Pavlus provided exactly what we requested and were very responsive to any questions.

Once again Pavlus did a fantastic job arranging our trip, we had a river cruise on Uniworld's La Venezia. From the time of embarkment to disembarkment the Uniworld did everything to ensure our comfort & enjoyment. We will definitely continue to recommend Pavlus to family and friends & continue to use your services. Thanks so much for a great vacation.

Another fabulous vactaion with Uniworld and Pavlus. We have been with Palus for 10 years or more and alweays easy and efficient to work with.

Wonderful River Cruise on Viking from Paris to Normandy. Waiting for my referral check for our friends that went with us.

The vacation was fabulous!!! Dianne Kincaid is a wonderful person!!! She is very nice and prompt. Dianne is the BEST! Overall Pavlus Travel has very Attentive People. Thank you for your service!

Great cruise on Oceania's Marina ship to Norway; great service; great food. We had to skip 2 ports due to gale force winds or bad weather, but we understand and Mandal, Norway was a great substitution for 1 port. The other day was At Sea which was OK. We really appreciate the $867 pre-cruise check we received. Pavlus Air, Leann did a good job helping us as much as she could, but Oceania Air scheduled our flights, so my issue is with Oceania. Oceania Air booked us 3 flights traveling on 7/22-7/23 from San Diego to Chicago to Zurich to Copenhagen and 3 flights back from Tromso to Oslo to Newark, NJ to San Diego on 8/7. That's a lot of flights where something can go wrong, which it finally did on our last flight when we were already very tired. We really didn't like the 5 hour+ layover in Newark on 8/7 that was made much worse by a 5 hour delay due to weather so we didn't arrive in San Diego until 2:30AM instead of at our scheduled 9:49PM. We also should not have had to wait until 24 hours prior to our 8/7 Oslo to Newark flight for which we paid Premium Economy to get our seats. We weren't able to sit together but we accepted that and were glad we had more room. Would be nice if Premium Economy applied to all of our longer flights such as SD to Chicago, not just Zurich to CPH and for Newark to San Diego, not just Oslo to Newark.

We have been using Pavlus Travel exclusively for years now. Dianne has been our travel planner and she is exceptional. Always keeping us up to date on our trips, in case of flight changes, trip bookings, etc. We have recommended Pavlus and Dianne anytime someone asks us what agency we use. Thanks for everything.

I believe you arranged for a bottle of wine to be sent to my cabin. Since a drink package was included in my booking, I didn't need it. It was a nice thought, but went untasted...

The Viking Provence River cruise was wonderful and Dianne is a great travel planner.

Everything with Pavlus was exceptional. Dianne and the support team executed in a professional and timely fashion. Thanks to all. We really appreciate your employees and wish you continued success.

It went very well with no issues whatsoever.

Very enjoyable tour -- Odysseys Unlimited -- Excellent itinerary. Nice small group

no need to use Pavlus on our river cruise. all was set up by Pavlus and no need to contact Dianne during cruise.

Love working with Pavlus!

Great service and like the additional discounts and credits available through Pavlus.

Pavlus Travel continues to be the VERY BEST travel agency ever! I'd NEVER choose/use any other!

Dianne once again came through for us on this trip by recommending AMA over Viking. Her assessments were right on target. We rely heavily on her experience every time we use Pavlus, and have never been disappointed. Craig, your company has endeared itself in our travel planning and we never hesitate to recommend you when discussing travel agencies with others. Thank you!

Danube River cruise with Avalon Waterways was great! Dianne Kincaid was extremely helpful in arranging our travel plans. Will definitely have Dianne help us with future vacation plans. Thank you Dianne and Pavlus Travel.

Always book our many travels with Pavlus, really happy to do so.

Dianne always takes such good care of us and is a pleasure to work with. I just wish that Pavlus Travel represented every travel company out there!

Knowledgeable, timely, persistent problem solver, especially with airline and cruise five different air itineraries and extra connections.

Dianne was/and is fantastic to work with, always ensuring we have the best experience possible. We are excited to continue our trips with Dianne’s help and guidance.

Another GREAT River Cruise with VIKING (our 2nd). I recommended Pavlus Travel and Dianne to contact to a fellow traveling couple on our trip. Hopefully, they will choose to do that shortly.

Pavlus Travel is the VERY best travel agency ever! Their service, their referral program and their DEEP discounts on all cruise travel is unsurpassed! I highly recommend them to anyone who is planning to travel anytime and anywhere. Use them once and you, too, will become an immediate repeat client of theirs!

Pavlus, has always delivered as expect. I can’t say the same about Regent at that moment. I will rethinking my future dollars spent with them.

One of our best vacations ever! Dianne is great to work with!

Dianne was amazing and helpful. I will always use her and recommend her to others for their travels.

Dianne couldn’t be better!

Pavlus Travel is the absolute BEST! All travelers should use Pavlus. Please see my Trustpilot review which I posted yesterday.

SOUTHERN FRANCE IS BEAUTIFUL AND LOTS TO SEE, DIANNE HELPED GOT THIS VACATION AS PLANNED

Great recommendation from Dianne. We enjoyed the tour.

All went well. Thank you.

We love Pavlus and especially Dianne. She always takes great care of us! Pavlus is absolutely the best travel agency out there!

Enjoyed the Globus Tour very much. Discovery Down Under with the Ghan Train went everywhere and did everything and more that we wanted to do and see. Well organized and the guide kept us informed and entertained.

Always extremely happy with dealing with Pavlus and having Dianne plan our trips! Have used Pavlus for many vacations and have referred your company to other people.

It is very easy to book a vacation and we love the onboard credit! All notifications are sent promptly.

Dianne found this trip to the Oberammergau Passion Play at very short notice. Pavlus also helped with the flights, it all went very well

Dianne did a great job booking our trip and keeping us updated on the information sent by the tour company.

Loved the wine, fruit basket and flowers in the room. Started our cruise off to a wonderful start

Dianne and her travel colleagues have always been ‘spot on’ when assisting us with our travel plans. We have completed 4 European cruises with Pavlus and have always been very satisfied.

Pavlus has become my favorite travel company, I plan on using them and Dianne whenever I travel.

Both Diane and the rest of the Pavlus team provide great service.

Tauck is always first class.

Although our Globus Italy tour was canceled 4 times due to Covid, Diane called me promptly each time over 2 1/2 years and try to rebook. We finally flew to Rome July 22 to meet up with our Globus tour which was wonderful. Thank you Diane for all the rebooking and refunds that went in for years!

Extremely satisfied with Dianne's care and arrangements, and also thanks for the Guest Relations support.

Very happy with all arrangements - everything worked out well - Dianne and Catarina - our tour director - were very professional and helpful in planning and organizing our tour - thanks

Great cruise around Greenland with a great company, Hurtigruten. As always Pavlus did a great job of looking after us

This is the 4th Viking Cruise we have booked with Dianne. The most recent cruise was booked in 2019 for 2020 but was delayed due to the pandemic. We have been satisfied with Dianne's work as our travel planner and have recommended Pavlus to several friends and family. Thank you!

That was a great vacation!

Great trip. Viking is very efficient and attentive. Food was delicious and represented the regions we traveled through.

I've been working with Dianne since 2015 and she's always taken outstanding care of my travel needs.

We’ve taken many Tauck tours. This time they couldn’t work out our air travel as we wished. Pavlus managed to do the flights we needed and very quickly. We’ve already booked next year’s tour with Pavlus.

Pavlus Travel is absolutely FANTASTIC! I would never use any other travel agency. Pavlus went "above and beyond" to assist me in every way possible! I look forward to working with Pavlus again in the very near future with my next cruise (not yet booked)!

Totally satisfied. Dianne was excellent, she handled the booking...and rebooking very well.

Great Trip on the Columbia River.

We had a GREAT time! I addressed one minor issue in an email with Dianne. We'll be using Pavlus in the future. Thanks for all your help!!

Great cruise- highly recommend itinerary and Oceania. Have you ever thought about having t-shirts and tank tops with Pavlus logo and phone number on that we could wear on cruises- easy way to advertise and more people would see it compared to giving out cards?

Pavlus came through as the first class organization that we always knew that it was as our vacation came to an end. Pavlus took an unfortunate situation(I came down with COVID on our Antarctica cruise) and made it into as painless an ordeal as possible. Being quarantined for a week our flights home from Argentina needed to be changed -first we needed a flight from Ushuaia Argentina booked and than we needed our flight from Buenos Aires to New York rescheduled. I called Pavlus on a Sunday when their Air support department is normally closed. I was called back by a supervisor who not only was able to switch flights for us but was able to obtain first class seats for the 1st flight(we were already booked first class on the 2nd flight) at no cost to us. Pavlus is truly a class act.

We were very pleased with our experience on Viking Ocean.

Dianne has handled both of our trips very well, answered all our questions in a timely manner. Everything has gone off without a hitch.

Thank you for continuing to provide excellent service during these challenging times. Dianne continues to provide outstanding warm personalized service regardless if it was a new cruise or having to cancel and rebook other arrangements. Christine was most helpful sorting thru all the Cruise vouchers and credits and working with the cruise line to transfer them correctly. Also Chris and Brian were responsive and took care of any questions we had. A real team approach!. Our last cruise on the Celebrity Silhouette was very enjoyable. We felt safe on the ship with all the health/safety protocols. We are getting spoiled being on 1/2 filled cruises. Only at the crowded airport did we feel concerned during our travels. Please thank your entire team and wish every one a very happy and healthy New Year! Meryl and Larry Stern

Had a great time - Celebrity is top notch

Viking Christmas on the Elbe was wonderful. Cruise was not as originally planned but Viking always comes thru with something just as good or better. A lot of the Christmas Markets were closed and some of the original dockings, but Viking certainly made up for it. It was still a marvelous trip in spite of the issues caused by the current pandemic.

Dianne is always efficient, friendly and professional. All questions are answered in a timely manner. Excellent representative of Pavlus. Fortunate to have her as part of the team, .

Very good vacation! Nice to be traveling again. Our reservation was well taken care of. Thank you!

Very satisfied. Diane has always worked hard to make sure our plans come to fruition. Uniworld bent over backwards to make sure we were will taking care of. Sights and food were amazing.

We had a wonderful vacation, we have travelled with Pavlus a great deal only reservation is would like a quicker response to our requests

Over the years, Dianne has consistently been there to answer my random questions and set me up with the tours and packages that I'm interested in. I'd first heard of you in 2005 and initially it was the 13% Globus discount which drew me in. However, with the dozen or so tours taken since then, it's been the simplicity that keeps me coming back. A random idea enters my head. I send an email to Dianne and essentially ask 'is this possible?' and in short order I see a draft invoice prepared that includes exactly what I'd envisioned.

Gave our cards to a number of people. Very unlikely we will go on vacations by rail again - disappointed by the poor time management by the tour manager and her general insecurities.Didn't kmow her materials and read most of the informatioin about places visited which I could do in the car via google!! Enjoyed seeing some Fall foliage but cut short by staying too long in seaport that wasn't necessary, etc.

Dianne and all support staff were timely and accurate.

Great job sorting out all the difficult details to travel right now.

Good trip and excellent booking support.

Great people diane and Lauren

We had a wonderful time on Viking Rhine River Cruise! A little confusion w/ details of trip postponed a year due to Covid. Would have appreciated details being printed out a little more clearly. Other than that, we very much enjoyed our trip & everything worked out fine.

Always a professional, enjoyable experience even amidst these turbulent times.

Dianne and the rest of your team are just great.

Helped out with our Covid problems in Malta. Answered promptly

Dianne has always been fantastic. I give out her cards every chance I get. Costa Rica was way beyond our expectations. I would highly recommend the Trafalgar trip to anyone who loves nature and the outdoors. Pavlus is the best.

Dianne and guest relations were very helpful for planning and preparing for the cruise. We recommend Pavlus, and have booked other vacations with Pavlus as a result.

Fantastic cruise, great ship, great service, great itinerary

Dianne and the other customer service staff were always outstanding. I enjoyed working with all of them.

Arrangements were perfect, as usual. Thanks!

Dianne has been a wonderful agent.

Great Viking Ocean cruise from Barcelona to London! Pavlus did a great job for us, as always!

As with previous trips we were completely satidfied with the serive provided by Pavlus and with the exceptional value. And thank you so much for your generous gesture in providing a meal in the Pinnace Grill, the dinner was superb particularly the chocolate souffle.The chocolate dipped strawberries in the cabin were also a lovely touch.

South Pacific was beautiful. Hope we can go again

We always love the onboard experience with Oceania.....this cruise was no exception. Also appreciate the attitude and service of Dianne, our cruise consultant. Lastly but certainly not least the perks we receive Re very welcome!

From the moment we planned our trip and booked the Rhine River cruise Pavlus was very helpful and tesponsive. The Gate 1 Rhine trip was superb. This was our 7th Gate 1 trip. Can't beat their quality of staff, facilities, and price.

Loved the captain on the river cruise boat. The tour director was also great. Like your side trips also

Was a great trip and Pavlus coordinated with Viking well on air etc. thanks!

The cruise was wonderful and Dianne Kincaid is a perfect travel planner. I love to work with her.

Very happy with PT. Dianne responsive and very helpful. Leann worked with on air arrangements and also responsive. Will continue to book with PT for future trips. Sandy and GL

We have come to rely on Dianne’s professional expertise when booking our travel needs. She is very knowledgeable and responsive to our travel needs and we are confident she strives to find us the best prices available. I have recommended Dianne and Pavlus numerous times on Facebook along with family and friends!

River cruise up the Moselle and Rhine was awesome! Great ship and service. Program Director was very good. Dianne did a great job booking my wife and myself on this cruise. Much prefer Avalon over Viking.

Tour of Switzerland was awesome! Lived out of suitcase, but saw a lot. Tour Director was very knowledgeable, personable, easy to understand, etc. Dianne did a great job booking my wife and I on this tour.

Very pleased with my tour with Globus to Amsterdam, Heidelberg, Lucerne, Dijon, Paris and London. Everything went well and it had many highlights will be memories for a lifetime. Pavlus provided quick easy and professional service. The pricing was excellent and would consider again for another trip.

Alaskatours was a good land trip planner. Trip was most enjoyable, well organized and executed. Recommend dealing with it.

Thankful for the discount we are getting. Very pleased with our travel planner, Dianne.

WELL ORGANIZED. DIANNE HAS BEEN SO HELPFUL.

As first time Tour travelers we were somewhat apprehensive on the various steps; signing up, air travel and the pass-off to Travfalgar Tours. I kept thinking that "something" was going to be missed, and the whole trip would fall apart. In retrospect it appears that we had nothing to worry about as everything went smoothly. The trip itself was great, and the Trafalgar guide exceptional. We stayed for two nights at an inn in Scotland that was what I would term "quaint". An older "estate", out in the country, VERY picturesque. My wife and I LOVED it. It would be GREAT if Trafalgar could add more inns like that!!! (Not to downplay the other hotels....they were all top notch). A great adventure!!

Excellent service and prices

The trip was well planned and we were informed weekly about all the steps involved in our trip planning

As usual, Dianne planned our trip out fabulously to fit our expectations. We're looking forward to our next two trips booked through Pavlus.

We loved the Tauck tour, Kenya and Tanzania Classic Safari. Would highly recommend Tauck!

Excellent experience with Pavlus. Very satisfied with Uniworld Duoro river cruise Lisbon to Salamanca.

Always VERY helpful and responsive. The % discount/rebate is one of the best out there. Why would I pay full price when Pavlus works both for and with me! I’ve recommended several travel companions to Pavlus and they too are very satisfied!

While on the cruise we told fellow travelers about Pavlus and the service we received.

We had a most enjoyable Viking River Cruise. Your travel planner and customer service department were great. They were more than patient and extremely helpful in procuring our desired airline reservations. It took multiple iterations with your customer service department to obtain our desired air reservations, i.e. flights, seat upgrades, and desired seat assignments. We have used Pavlus for many years and plan to continue using Pavlus for our travel needs in the future.

Dianne was super - very knowledgeable, and easy to work with.

We loved it! Had a great vacation and it was very organized! Thank you! We will use you again :)

It was a great experience of cruising at Baltic Sea for 10 days on the Oceania Marina Ship. it made our cruise trip very enjoyable with Pavlus team excellent services. Thanks for the shipboard gifts — flowers and a bottle of red wine.

The Canadian Rockies were magnificant and Tauck is the BEST tour company

Very smooth planning, invoicing and trip

We love that you give shipboard credit. Many others on the river cruise used travel agents who gave them nothing! We will continue to refer friends and relatives to Pavlus!

Dianne was very responsive and efficient.

Thank you for the Distinctive voyage shore excursion. Hazel & Steve were wonderful!

Pavlus Travel is top-notch. We are return customers. Dianne is very helpful and knowledgeable. Thank you!

Third trip booked . Like the experience.

We LOVED our Viking ocean cruise!! Dianne helped us immensely, from picking a stateroom providing us with the best views to answering all the questions we had during the planning process. This was our first Viking cruise, and we can't recommend it highly enough to our friends. Pavlus certainly can't go wrong in suggesting Viking to their clients. We look forward to our next Viking cruise, wherever it might take us. Thank you Pavlus!

It was a wonderful tour. I was very pleased how easy it was to work with your agency and how helpful they were with all my questions. Already planning ton traveling again next year to Oberammergau.

Dianne and the guest relations team always took care of us. We are happy with the service and pricing, and recommended your company to other travelers we met whenever there were opportunities.

We booked a Perillo tour and it was fantastic. Highly recommend them. Pavlus has always been responsive to our needs and great follow-up to questions, etc.

I love the way Dianne works with you to get you what you REALLY want. My group and I just told her what we were hoping to do and made it happen for a fantastic price. She's the best. It is the second time I have had the privilege of working with Dianne to fulfill my dream vacations.

Dianne and Leann are just excellent! Very happy with the service and the arrangements.

Fantastic vacation. Pavlus was great! They took care of all the details.

tried avalon for the first time instead of viking and really enjoyed it-dianne is always helpful with our vacation planning

We had a great trip and enjoyed our time in Amsterdam. Dianne was able to help us with our travel plans and also helped my referral. So, the best part was getting a $200 check in the days following our return!

Grandsons had a great Disney Cruise- grandparents survived it!!!

Dianne worked to resolve any issues we had. She was responsive and on top of our cruise.

This trip ran smoothly as all other Pavlus trips we have taken. In fact, I'm going to call Dianne in the morning to help us with another trip!

The Best of Spain & Portugal ends Barcelona 3/9 - 3/23/19 Dianne Kincaid, The Planner, Lorenzo Borreli, The Travel Director & Bernardo, The Coach Captain made this trip possible with their professionalism, knowledge & guidance. I was completely ready for this trip and enjoyed how every destination detail was coordinated and planned so well for a group of 33 people. Overall, I enjoyed every facet, felt safe under the wings of your staff.

Had a great time and satisfied with service. Thanks.

I have been a faithful client of Dianne’s since my first trip in 2016 to Eastern Europe. Since then, I have traveled to Alaska in 2017 and Spain/Portugal in 2019. Thank you!

Pavlus continues to serve me for any of my travel needs. Your the best. Thank you.

Thank you to Dianne and your staff for all your help in taking care of details!

You’ve never steered us wrong. Great service. Vacation was fantastic. Viking Ocean is an amazing product and now I don’t want to cruise on the big ships. Sooooo spoiled.

Have been a satisfied customer for more than ten years and am very happy with Pavlus Travel.

Dianne goes the extra mile a great travel planner and has Jodi to help a graet pair.

Since 'discovering' Dianne at Pavlus my wife and I have been extremely pleased with both her warm disposition and efficiency. Even though we have only just started with you we feel appreciated. Your tangible benefits are 100% more than our experience with our previous TA. Just wish we had 'found ' you 80 cruises ago!